How does this work?

The site and app allow you to review and submit the following types of cases:

  • Graffiti
  • Cleansing (dog mess, needles, broken glass, litter)
  • Fly tipping

Please note that if your graffiti report is found to be on private property CYC will still investigate, however, removal must be with the permission of the land owner and so timescales will vary for the completion of the job. We will then let you know how we got on.

How do I sign up?

We don't make you create a new username and password to use this site.  Instead you can use any of the following popular systems to sign in with your existing account: Twitter, Facebook, Google, OpenID, WordPress, Windows Live ID, Yahoo, Blogger, MyOpenID, AOL, Verisign or flickr.  If you don't have any account with one of these already then you can get one for free by visiting any of those sites. Be sure to check the terms and conditions of the system, as your name may be publicly shown against your reports.

Alternatively you can with us

How do I submit a report?

You can submit a report in the following ways:

  • Use this web site.  Simply go to the sign in page and add the details.  You simply select a location on a map (or type it in),  add a picture (if you have one), give us a few details (such as a description) and upload.
  • Using your Smartphone.  You can download our free smartphone application from the App Stores or click the "Free Apps" link on the left of this page.
  • By TEXT or MMS.  Just send a Text or MMS message to 07725 20 20 20 with CYC in the Subject field or as the first part of the text in the message.  Include a picture if you can and give us a description of the report and describe the location and we'll get back to you if we need more information.

How do I review the progress of reports?

You can use this site at any time to search for and find reports and see their current status (including reports you have submitted that have not yet been approved).

In addition you can subscribe to reports using any RSS Reader (such as reader.google.com or Microsoft Outlook) and be notified when new reports are posted or changed

How will my personal information be used?

You can sign up with us, and we will hold your information securely.

We may create a user name based on your email address (e.g. a user name of 'John Jones' may be created from 'john.jones@email.com'), and this may be visible on the public website against your reports.

If you would prefer an anonymous user name, then this can be amended on the website 'my account' section. Alternatively, please email support@bbits.co.uk and we will amend this for you.

Support

For support please visit our get satisfaction support site